Return & Refund Policy

At luv4tails, every order is created with care. We want you to be happy with your purchase, and we'll do our best to make things right if there's an issue.

Personalized Items

Because personalized products are custom-made just for you, we do not accept returns, exchanges, or cancellations once production has begun.

Please review all names, dates, photos, and personalization details carefully before placing your order, as we cannot be responsible for customer-entered errors.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the problem
• Clear photos showing the item and the issue

After reviewing your request, we will provide a replacement or refund when appropriate.

Non-Personalized Items

Non-personalized items may be returned within 7 days of delivery if they are unused, in their original condition, and in the original packaging.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Return Instructions

Please do not return any item without contacting us first. If your return is approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Shipping Delays

Delivery dates are estimates and may occasionally be affected by weather, carrier delays, holidays, or other circumstances beyond our control. Shipping delays alone are not grounds for a refund.

Lost Packages

If your tracking shows a delivery issue or your package appears to be lost, please contact us. We'll work with the shipping carrier to investigate and help find the best resolution.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Contact Us

If you have any questions about your order or this Return & Refund Policy, we're here to help.

Email: support@luv4tails.com

We aim to respond to all inquiries within 1–2 business days.